top of page

SHIPPING & RETURNS

/ Shipping Policy

Local Shipping
Shipping is free of charge for all local deliveries. All local parcels will be delivered within three working days of orders being placed. However Please allow extra time for orders to be processed during public holidays and promotional periods.

International Shipping
We ship worldwide! All international parcels are delivered via Singapore Post or DHL, depending on the destination and the selected shipping option. Parcels can be tracked through the relevant carrier’s website or by contacting the local post office or DHL.

Delivery Time
Estimated delivery: 7 to 14 working days to major cities worldwide.
Please allow additional time for order processing during public holidays and promotional periods.

Shipping Charges
Shipping fees are calculated at checkout based on the order value, shipping destination, and selected delivery method.
Note: Shipping fees do not include import duties or taxes.

Countries Covered
The Née Vintage Store ships to most countries, including Europe, USA, Asia, and Australia.
However, due to operational constraints, there are certain countries we are currently unable to ship to directly.

Duties and Taxes
Import duties and taxes may apply upon the parcel’s arrival in the destination country. These charges are the responsibility of the recipient and vary by country.
The Née Vintage Store has no control over these charges and is not responsible for any customs-related delays.
Delivery Delays
If the estimated delivery time frame cannot be met, The Née Vintage Store shall not be held liable for any losses, costs, damages, or expenses resulting from delayed delivery.

/ Return & Exchange Policy

We DO NOT accept any return, refund or exchange because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. Please note that all of our vintage items are unique and have their own flaws and imperfections that makes them special. Each vintage item has it’s own longevity, and we will not be liable for any natural deterioration.

Additionally, due to climate differences such as temperature and humidity variations across different regions, as well as changes in the environment, the surfaces of leather bags and metal jewelry may be affected to varying degrees. Please be aware of and understand this when making a purchase, and take care to properly protect and regularly maintain the items during use. We do not accept after-sales service requests, returns, or exchanges for natural product damage caused by these factors, such as surface discolouration, fading, cracking, mold, or deformation.

If you receive an item different from the one you ordered, please send us an email to request a return after making sure the conditions below,

・The original brand tag is still attached and has NOT been damaged.
・The item has NOT been kept for more than 2 days after being delivered.
・It has NOT been worn, washed or its condition has NOT been altered in any way.
・It is NOT missing any accessories it came with.

To request a return and exchange of the wrong item, please contact us within 2 days after you have received your order through E-mail: contactus@neevintage.com.

/ After-sales service

All products that can technically be serviced benefit from an after-sales service. The terms and conditions applicable to Née Vintage after-sales service are available in the store and shall be provided to the Customer upon request.

A product purchased by a customer may request a free after-sales service within seven (7) days from the purchase day if there is a quality issue that is NOT caused by misuse or any third party. Any service request after that will be evaluated in-store and we will provide advice for further action.

Née Vintage reserves all the right to a final explanation.

bottom of page