/ Shipping Policy
Shipping is free of charge for all local deliveries. All local parcels will be delivered within three working days of orders being placed. However Please allow extra time for orders to be processed during public holidays and promotional periods.
All international parcels will be delivered via Singapore Post. Please track your parcel here or contact your local post office for delivery status. Estimated delivery within 7 to 14 working days to major cities of the world. However, please allow extra time for orders to be processed during public holidays and promotional periods.
The shipping fee is charged below:
For a purchase amount less than S$800, a flat rate of S$20 will be charged;
For a purchase amount greater than S$800, it's Free Of Charge.
(Please note that the shipping cost does not include duties/taxes.)
The parcel is included below:
1 item only per parcel, Thanks card, invoice, store tag etc.
We ship worldwide including Europe, USA, Asia and Australia. However, due to operation change, there are some countries that we are not able to ship directly.
Import duties and taxes may occur when the parcel reaches the destination country and those charges shall be borne by the recipient. We are not in charge or control over those charges as customs policies vary by country.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
/ Return & Exchange Policy
We DO NOT accept any return, refund or exchange because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. Feel free to contact our customer service anytime or visit our store if you need additional information before purchasing.
If you receive an item different from the one you ordered, please send us an email to request a return after making sure the conditions below,
・The original brand tag is still attached and has NOT been damaged.
・The item has NOT been kept for more than 2 days after being delivered.
・It has NOT been worn, washed or its condition has NOT been altered in any way.
・It is NOT missing any accessories it came with.
To request a return and exchange of the wrong item, please contact us within 2 days after you have received your order through E-mail: contactus@neevintage.com.
/ After-sales service
All products that can technically be serviced benefit from an after-sales service. The terms and conditions applicable to Née Vintage after-sales service are available in the store and shall be provided to the Customer upon request.
A product purchased by a customer may request a free after-sales service within seven (7) days from the purchase day if there is a quality issue that is NOT caused by misuse or any third party. Any service request after that will be evaluated in-store and we will provide advice for further action.
Née Vintage reserves all the right to a final explanation.
